Case Studies: Technology

The Modis Solution: Customized graphic user interface unifies network monitoring

Modis assisted the client’s Operations group in the installation and configuration of an event-monitoring infrastructure tool. Our consultants also assisted the client in the development and deployment of an infrastructure for managing IT services. In addition, our consultants helped the client to define new workflows, and configured the tools to support them. The client’s director of operations, who was responsible for the project's deliverables, was extremely satisfied with Modis resources and services.

Modis assisted the client with the installation of Openview. Modis customized the graphic user interface to have all network issues flagged at their fingertips using Openview, Network Node Manager, ITO/VPO/OVO, MeasureWare/MWA, Service Reporter, and SAP Smart Plug In. Modis also helped the client Incident and Problem Management Workflows and process consulting.

The client saved approximately $300,000 a year since all monitoring abilities were combined to one graphic user interface, thus enabling one system administrator to monitor their network instead of four.

Modis subcontracted the engagement under HP’s agreement with client, providing a team of five HP OpenView consultants. Modis reported directly to the customer, providing the project management as well as five technical resources. This engagement led to the creation of a dedicated practice within Modis focusing on OpenView solutions.

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The Modis Solution: National account structure streamlines consultant selection process

This client required national account partners to provide information technology consultants in select areas throughout the country. The company selected Modis to be one of their vendors as a result of our proposed national account structure.

Modis currently provides customer relations management and enterprise resource planning specialists to this client throughout the United States for both infrastructure and application development. Our consultants work at the client’s facilities for their own projects as well as other locations for their consulting clients.

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The Modis Solution: Testing lab increases monitor quality, video card compliance

This client needed help in effectively testing their line of monitors with the newest video cards. They saw an opportunity for cost savings and process improvement by consolidating responsibilities that were spread across several groups by outsourcing. The client wanted to ensure monitors performed well with all video cards in the market and provide feedback to the video card manufacturers so they could meet the company’s high standards.

The Modis Technology Center in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel. The Modis Web site also can be easily modified for any new type of test project Modis receives.

Since the engagement started, Modis has been testing 30 to 50 models for the client annually. The client benefited from Modis’ years of testing experience and the Modis quality assurance testing process, which involves the step-by-step verification needed for confidence in the end product.

The client realized significant improvements in the quality of their monitors, a diminished need for post-purchase service calls as well as better compatibility across a wide variety of platforms. In addition to making sure that each monitor met very stringent requirements, Modis worked with a variety of monitor vendors to identify and correct errors and make improvements.

Modis has an extensive track record of successful engagements with the client. Some other major projects and assignments include:

• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis supported the client’s Federal division on a contract for the U.S. Military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The Modis Solution: Testing lab increases monitor quality, video card compliance

In order to maximize cost savings, the client decided to outsource testing of hard drives included with its workstations.

Modis consultants in our Technology Center in Houston, Texas were working with the client’s Workstation Group in Ft. Collins, Colo. on testing new workstations. The client gave Modis the opportunity to begin Storage Testing as well, qualifying the hard drives included with the workstations. Allocating the testing of two product lines to one group provided the client with instant cost savings.

Modis has an extensive track record of successful engagements with this client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis supported the client’s Federal division on a contract for the U.S. Military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data
Interchange) to perform the modifications.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The Modis Solution: Provide systems management consultants for U.S. Military contract

Modis provides support for the client’s Federal division on a contract for the U.S. military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment. Our consultants also develop and maintain documentation for systems management configuration, procedures, and test validation. Other duties include:

• Responding to all critical systems management problems and taking corrective measures
• Creating custom monitors for servers and applications as needed
• Proactively monitoring performance and quality of management systems
• Working with Exchange and Active Directory engineering teams, government management, and systems architects to develop, maintain, and implement procedures to monitor systems and respond to identified issues.

Modis has an extensive track record of successful engagements with this client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The Modis Solution: Develop project team to support, upgrade existing systems

In order to free up existing internal staff for other projects, the client’s decided to outsource a specific department’s legacy and mainframe applications support operations.

Modis identified the skill sets needed to support the legacy and mainframe applications in use. We also developed a list of skill sets needed to update the systems so that they could be accessed through the Internet. We assembled a team of consultants, including the project manger, to monitor, support, and manage the system.

Modis has an extensive track record of successful engagements with this client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis supported the client’s Federal division on a contract for the U.S. Military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The Modis Solution: Specialized managed services team provides needed consistency

The client’s Tax, License and Customs IT Department experienced high turnover within their Application Support group. As a result of the turnover, ramp-up time and training issues resulted in additional costs as well as inconsistencies.

Using our managed service approach, Modis provided a production support team developed specially to assist the client’s staff. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills. We succeeded in providing the control and consistency the department required. In addition, by using a monthly flat rate for the team rather than individual billing, Modis was able to save the client in excess of $115,000 in the first year.

Modis has an extensive track record of successful engagements with the client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis supported the client’s Federal division on a contract for the U.S. Military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one department. This allowed the client to transfer those internal employees to other assignments.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The Modis Solution: Writers document manufacturing procedures, meet ISO guidelines

This client needed assistance developing manuals for its warehouse and manufacturing operations.

Modis provided technical writers to observe procedures, interview subject matter experts and document the SAP manufacturing modules as well as material handling procedures. Our consultants also documented warehouse materials and management software procedures for warehouse workers. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards. In addition, the writers developed user guides, reference guides and quick-install guides for various 10Base, 100Base and Gigabit network hardware products.

Modis has an extensive track record of successful engagements with this client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis supported the client’s Federal division on a contract for the U.S. Military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The Modis Solution: Deliver project manager, testing team with critical experience

This client’s development of new hardware and software called for testing to integrate the newly developed technology into their existing product line.

The client selected Modis as one of its primary testers for this project. We delivered a team of module integration testers to troubleshoot hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on the client’s hardware, using Windows, Novell and Linux platforms.

Key to the project’s results was Modis ability to find a project manager with the necessary experience testing workstations and desktops as well as the video cards, sound cards, hard drives, modems and other ancillary equipment in the client/server environment.

Modis has an extensive track record of successful engagements with this client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one department. This allowed the client to transfer those internal employees to other assignments.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The Modis Solution: Modify SAP modules to streamline operations, unite inventories

The client’s multi-phased Vision project transferred inventory items from the company’s U.S. division to their Switzerland division. The items are tracked in the client’s heavily customized SAP inter-company system. The client’s required consultants who could modify the division’s SAP Finance, Sales and Distribution and Materials Management modules in order to complete the project.

Modis provided consultants for the team to perform the needed modifications. These consultants used both ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.

Modis has an extensive track record of successful engagements with the client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis supported the client’s Federal division on a contract for the U.S. Military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The Modis Solution: Provide helpdesk and field technical support as required

As one of the largest computer manufacturers in the world, this client developed an extensive helpdesk and field technical support operation for their clients. The client relies on contingent information technology staffing services companies such as Modis to provide support personnel.

Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.

Modis has an extensive track record of successful engagements with this client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis supported the client’s Federal division on a contract for the U.S. Military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The WASSER Studios Solution: Design comprehensive documentation process for new products

The client offers several mainstream home computer lines, and as part of the product itself, end-user documentation is a critical deliverable. With rapidly changing technology and aggressive development schedules, the client needed an onsite team of writers to work with the client program managers and engineers, and to respond quickly to product changes. They needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.

WASSER Studios, a Modis company, solved the client’s need by designing a comprehensive documentation process and effectively managing all tasks associated with producing the documentation. The WASSER Studios solution fit within the client’s existing corporate framework, while adding the people they needed to manage the creation of effective documentation that evolves with the changing needs of consumers. We assigned two types of technical communication experts to work on the client’s site: project managers and content developers. These experts work with client managers to ensure that end-user documentation meets the client’s strategic and consumer needs.

Our onsite project managers supervise the design, illustration, localization, and production of the documentation, all of which is handled entirely offsite by the WASSER Studios production team at our Seattle facility. This solution allows client to support their documentation effort while maintaining the highest quality. The documentation has garnered awards from magazines and societies for the past several years. And to date, the program has delivered several thousand documentation items worldwide.

Modis has an extensive track record of successful engagements with this client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis supported the client’s Federal division on a contract for the U.S. Military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• The client required Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Modis delivered programmers with experience with the SAP modules involved.

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The Modis Solution: Provide experienced SAP programmers for global rollout

This client uses multiple SAP modules to manage its global operations. The company needed Technical ABAP programmers to rollout new instances of SAP globally as well as adding new functionality and reporting to their existing R/3 system. Key SAP modules this rollout affected were Financial and Controlling, and Sales and Distribution.

Modis provided ABAP programmers with a minimum of three years in experience in the selected modules. We met the cost structure that the client desired, and both maintained and added resources to meet the demand of these initiatives.

Modis has an extensive track record of successful engagements with this client. Some other major projects and assignments include:

• This client needed help in effectively testing their line of monitors with the newest video cards. The Modis Quality Assurance Laboratory in Houston, Texas proposed to test the monitors and developed a Web-based tool to provide real-time feedback to the client’s program managers and monitor manufacturers. This solution streamlined the feedback process and cut down on the need for travel.
• The client gave Modis the opportunity to perform Storage Testing, qualifying the hard drives included with the workstations. This was in addition to the general workstation testing our consultants were performing currently.
• Modis provided consultants that developed, enhanced and maintained the client’s supply chain management systems. These consultants were coordinated out of our San Jose, Calif. branch and work with the client’s logistics group.
• Modis consultants also work with the client’s proprietary online ordering system used for one of their own large clients. Our consultants enhance, develop and maintain the system used to coordinate those orders as well as determine special pricing.
• Modis assembled a team of consultants to support legacy and mainframe applications in use by one client department. This allowed the client to transfer those internal employees to other assignments.
• Modis supported the client’s Federal division on a contract for the U.S. Military in the implementation, administration, and maintenance of systems management tools such as Message Oriented Middleware (MOM), NetIQ AppManager, and HP Systems Insight Manager (SIM) in support of a global enterprise Exchange 2003 and Active Directory environment.
• Modis provided a production support team developed specially to assist the client’s Tax, License and Customs IT Department. This team consisted of salaried consultants as well as independent contractors with the required production support analyst programmer skills.
• Modis provided technical writers to document the SAP manufacturing modules as well as material handling procedures for the client. The Modis consultants designed the documentation for users with limited knowledge of the English language, yet also meet ISO9000 standards.
• Modis delivered a team of module integration testers to troubleshoot client’s hardware and software compatibility issues and resolve network connectivity issues in a client/server environment. The team members tested the equipment on client hardware, using Windows, Novell and Linux platforms.
• Modis provided SAP consultants to perform critical modifications to the client’s Finance, Sales and Distribution and Materials Management SAP modules as part of the Vision project, which united international inventories. The consultants used ALE (application link enabling) and EDI (Electronic Data Interchange) to perform the modifications.
• Modis has a long history of providing helpdesk and field technical support personnel for the client. Our experience sourcing the best consultants as well as our ability to scale our resources based on the client’s changing technical environment keep Modis at the top of the company’s primary list of vendors.
• WASSER Studios, a Modis Company, designed a comprehensive documentation process for the client’s new products. This allowed the client to send needed to prepare documentation for a worldwide audience, and then be able to distribute it internationally in both print and online formats.

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The WASSER Studios Solution: Develop services to accommodate support Web site’s growth

This client has developed a public Web site for IT professionals and subscription-based monthly CD service. WASSER Studios acts as the Web site’s production arm, using our processes, tools, expertise, and resources to capably handle the ever-increasing flow of content.

The Web site was much smaller in 1995 when the client first came to WASSER Studios for help in producing their monthly CD. Now the Web site is heavily used and high-profile, and the subscription-based CD service has grown to include multiple CDs each month. WASSER Studios produces upwards of 10,000 pages monthly, preparing and converting text from various formats into its final form for publishing on the Web or CD.

Besides overseeing the production of all this new material, the WASSER Studios team tackles a variety of other tasks to help the Web site editors manage their vast knowledge base. WASSER Studios maintains the Web site’s proprietary content management system, adding or updating content, assigning keywords and descriptions as well as other ongoing administrative tasks. WASSER Studios also supports the Web site’s IT community by moderating chats, posting chat transcripts, adding newsgroups, building and publishing newsletters, and posting security bulletins.

Besides expanding the WASSER Studios role, the Web site editors rely on WASSER Studios for suggestions on improving processes and helping them meet their customers’ diverse needs.

WASSER has teamed with this client for numerous projects, including:

• WASSER Studios developed a powerful custom application that converts a book’s source files (authored in various applications) from the client’s format to HTML format that meets specifications and the formatting needs of online bookstores. The application can be easily adapted for other situations.
• WASSER Studios developed a process to handle all tasks for the printing and production of the client’s massive Reference Library editions. WASSER Studios created all files the print vendor needs, which can include Adobe Acrobat .PDF files, PostScript files, and storyboards.

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The WASSER Studios Solution: Custom tool converts text to standardized online format

This client has a division that provides up-to-date information on all of the client’s products and technologies. Subject matter ranges from self-paced tutorials geared for the first-time computer user to advanced technical reference and programming guides for IT professionals.

To assist online shoppers select the right publication for their needs, the division decided to put sample chapters of their books online. They needed assistance developing a standardized look for these sample chapters, regardless of where the material is displayed.

WASSER Studios, a Modis company, developed a powerful custom application that converts the book's source files (authored in various applications) to HTML format that meets those specifications and the formatting needs of the individual bookstores. The tool, written by a WASSER Studios programmer, can be adapted easily for other situations where efficiency, automation, and error-free conversions are important.

Pleased with the results of this partnership, the division entrusted WASSER Studios with more work by outsourcing the conversion of the division’s e-Books as well.

WASSER has teamed with the division for numerous projects, including:

• WASSER Studios team developed an in-depth, reproducible process to handle all tasks for the layout and production of the division’s Reference Libraries. WASSER Studios created all files the print vendor needs, which could include Adobe Acrobat .PDF files, PostScript files, and storyboards.
• WASSER Studios acts as the production arm for a public client Web site for IT professionals and subscription-based monthly CD service. We use our processes, tools, expertise, and resources to capably handle the ever-increasing flow of content.

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The WASSER Studios Solution: Provide expert design, production assistance

This client division provides up-to-date information on all of the client’s products and technologies. Subject matter ranges from self-paced tutorials geared for the first-time computer user to advanced technical reference and programming guides for IT professionals.

The client’s multi-volume Reference Libraries provide in-depth, comprehensive technical information that developers find invaluable in creating open client-based solutions. The sheer size of each Reference Library was the biggest challenge the division faced. At 3,500 to 4,500 pages each, the division’s Reference Libraries require expert design and production help, so the division went to WASSER Studios, a Modis Company.

The WASSER Studios team created an in-depth, reproducible process to handle all tasks from the time the writer hands off the text until the project is ready for printing. WASSER Studios created all files the print vendor needs, which can include Adobe Acrobat .PDF files, PostScript files, and storyboards. This carefully documented process included proofreading, restyling pages, resolving layout issues, other desktop publishing tasks, thorough quality assurance passes through the entire set, and any other tasks a specific project may require.

WASSER has teamed with the division for numerous projects, including:

• WASSER Studios developed a powerful custom application that converts a book’s source files (authored in various applications) from the client’s format to HTML format that meets specifications and the formatting needs of the individual online bookstores. The application can be easily adapted for other situations where efficiency, automation, and error-free conversions are important.
• WASSER Studios acts as the production arm for a client Web site for IT professionals and subscription-based monthly CD service. We use our processes, tools, expertise, and resources to capably handle the ever-increasing flow of content.

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