ENTERPRISE SYSTEMS ANALYSIS AND INTEGRATION

CRM Application Administrator

Responsible for administering the Customer Relationship Management (CRM) software. Responsible for maintaining the CRM system and performing necessary updates. Keeps track of enterprise-wide usage of the system and performs administrative tasks. Works under general supervision and usually reports to a manager, though some ingenuity and flexibility is required. Must have a bachelor’s degree in area of specialty and at least 6 years of relevant experience.

CRM Integration Specialist

Responsible for Customer Relationship Management (CRM) system integration and development. Ensures all functions of CRM system effectively work with all other applications and operating systems. Requires a bachelor's degree in area of specialty and at least 7 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a department.

CRM Application Architect

Designs, develops and constructs Customer Relationship Management (CRM) application systems and consults with clients to meet application needs. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a manager. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and at least 7 years of relevant experience.

CRM Program Director

Leads the Customer Relationship Management (CRM) initiative for an organization. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to senior management. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and at least 10 years of relevant experience.

ERP Administrator

Ensures optimal performance for Enterprise Resource Planning (ERP) systems. Implements, evaluates and designs ERP systems and applications. Troubleshoots ERP-related issues and monitors ERP systems security. Installs new releases, system upgrades and patches, as required. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a manager, though some ingenuity and flexibility is required. May require a bachelor’s degree in a related area and 3–5 years of relevant experience.

ERP Analyst – Junior

Helps with the implementation and ongoing maintenance of the Enterprise Resource Planning (ERP) system. Tests ERP layout to ensure the system is meeting the businesses’ needs. Customizes and configures workflow to facilitate ERP integration with other applications. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a supervisor. May require a bachelor’s degree and 0–2 years of relevant experience.

ERP Analyst – Mid-Level

Helps with the implementation and ongoing maintenance of the Enterprise Resource Planning (ERP) system. Tests ERP layout to ensure the system is meeting the businesses’ needs. Customizes and configures workflow to facilitate ERP integration with other applications. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. May require a bachelor’s degree and 2–4 years of relevant experience.

ERP Analyst – Senior

Helps with the implementation and ongoing maintenance of the Enterprise Resource Planning (ERP) system. Tests ERP layout to ensure the system is meeting the businesses’ needs. Customizes and configures workflow to facilitate ERP integration with other applications. Relies on knowledge and professional discretion to achieve goals. Usually reports to a supervisor. May manage others. Significant ingenuity and flexibility is required. May require a bachelor’s degree and 4–6 years of relevant experience.

ERP Program Manager

Acts as liaison between key users of ERP system and ERP system developers. Finds solutions to process weaknesses and tests solutions. Manages timeline, resources, requirements traceability, and overall operational project communication. Usually manages a team across disciplines. Requires a bachelor’s degree and a minimum of 5 years of relevant experience.

ERP Programmer – Junior

Evaluates, assesses and enhances the programming systems needed to support an organization’s Enterprise Resource Planning (ERP) applications. Ensures that other software can be fully integrated into the ERP system. Develops new modules to enhance system performance. Relies on knowledge and professional discretion to achieve goals. Usually reports to a supervisor. Significant ingenuity and flexibility is expected. May require a bachelor’s degree in area of specialty and 0–2 years of relevant experience.

ERP Programmer – Mid-Level

Evaluates, assesses and enhances the programming systems needed to support an organization’s Enterprise Resource Planning (ERP) applications. Ensures that other software can be fully integrated into the ERP system. Develops new modules to enhance system performance. Relies on knowledge and professional discretion to achieve goals. Usually reports to a supervisor. Significant ingenuity and flexibility is expected. May require a bachelor’s degree in area of specialty and 2–4 years of relevant experience.

ERP Programmer – Senior

Evaluates, assesses and enhances the programming systems needed to support an organization’s Enterprise Resource Planning (ERP) applications. Ensures that other software can be fully integrated into the ERP system. Develops new modules to enhance system performance. Relies on knowledge and professional discretion to achieve goals. Usually reports to a supervisor. May manage others. Significant ingenuity and flexibility is expected. May require a bachelor’s degree in area of specialty and 4–6 years of relevant experience.

ERP Project Manager

Designs, produces and executes the Enterprise Resource Planning (ERP) system. Establishes timelines, assigns resources and monitors ongoing progress. Assesses performance of ERP system and recommends enhancements. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to senior management. Manages a group of ERP Analysts. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and at least 8 years of relevant experience.

Operating Systems Programmer – Junior

Evaluates, designs, implements and refines computer operating systems to meet business goals. Diagnoses, troubleshoots and documents related problems. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a project leader or manager. May require an associate’s degree or its equivalent and 0–4 years of relevant experience.

Operating Systems Programmer – Mid-Level

Evaluates, designs, implements and refines computer operating systems to meet business goals. Diagnoses, troubleshoots and documents related problems. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. May manage others. Significant ingenuity and flexibility is expected. May require an associate’s degree or its equivalent and 4–8 years of relevant experience.

Operating Systems Programmer – Senior

Evaluates, designs, implements and refines computer operating systems to meet business goals. Diagnoses, troubleshoots and documents related problems. Relies on extensive knowledge and professional discretion to achieve goals. May offer consultation to senior leadership and is considered to be the top-level in this field. Usually reports to a department head. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and at least 8–10 years of relevant experience.

SAP Basis Consultant

Assists in the analysis, programming, design and implementation of SAP Basis systems. Develops SAP architecture requirements and specifications and ensures the system is meeting corporate needs. Relies on extensive knowledge and professional discretion to achieve goals. Typically reports to a department head. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and at least 7 years of relevant experience.

SAP Program Manager

Works directly with project teams to confirm requirements and scope projects. Ensures SAP projects are delivered within scope, time and budget requirements. Regularly provides manager with project status updates and conveys any complications. Usually reports to a department head. Requires a bachelor’s degree and 7-10 years of relevant experience.

SAP Project Manager

Manages all activities related to SAP implementation projects. Ensures that all SAP project goals are achieved. Relies on extensive knowledge and professional discretion to achieve goals. Typically reports to senior management. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and at least 7 years of relevant experience.

Systems Architect

Designs, develops and implements information systems and operations systems in support of network, communications and core business functions. Evaluates end user needs, client goals, budgets and existing applications to define system requirements and technical standards. May be responsible for drafting user guides and beta testing pre-release systems. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a department head or senior management. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree and at least 7 years of relevant experience.