Technical Support

Below are the typical Technical Support job descriptions staffed by Modis. View our other positions by visiting Job Categories or to inquire about a specific need, fill our brief contact form.

Computer Operator I

Monitors and controls computers and peripheral data processing equipment. Enters commands using computer terminal and manages controls on computer and peripheral equipment. Monitors the system for failure or errors and responds by addressing issues or notifying a supervisor. Loads peripheral equipment such as tapes and printer paper for operating runs. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree and 0–3 years of relevant experience.

Computer Operator II

Monitors and controls computers and peripheral data processing equipment. Enters commands using computer terminal and manages controls on computer and peripheral equipment. Monitors the system for failure or errors and responds by addressing issues or notifying a supervisor. Loads peripheral equipment such as tapes and printer paper for operating runs. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate’s degree and 2–5 years of experience as a computer operator.

Computer Operator III

Monitors and controls computers and peripheral data processing equipment. Enters commands using computer terminal and manages controls on computer and peripheral equipment. Monitors the system for failure or errors and responds by addressing issues or notifying a supervisor. Loads peripheral equipment such as tapes and printer paper for operating runs. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. May manage others. Significant ingenuity and flexibility is expected. May require an associate’s degree and at least 5 years of experience as a computer operator.

Customer Service Representative I

Interacts with customers to fulfill orders, document communication and resolve issues. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a supervisor. Requires a high school diploma or equivalent and 0–3 years of relevant experience.

Customer Service Representative II

Interacts with customers to fulfill orders, document communication and resolve issues. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a high school diploma or equivalent and 2–5 years of relevant experience.

Customer Service Representative III

Interacts with customers to fulfill orders, document communication and resolve issues. Relies on knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a high school diploma or equivalent and at least 5 years of relevant experience.

Data Entry Clerk I

Operates a data entry device, such as a keyboard or optical scanner, to enter data into an electronic format. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. Requires a high school diploma or its equivalent and 0–2 years of relevant experience.

Data Entry Clerk II

Operates a data entry device, such as a keyboard or optical scanner, to enter data into an electronic format. Relies on knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a high school diploma or its equivalent and 2–5 years of relevant experience.

Help Desk Manager

Oversees timely delivery of quality technical support to internal and external customers. Manages help desk personnel and develops policies and procedures governing how to troubleshoot IT issues, including identification, documentation, distribution and resolution. May assess new products or services and suggest enhancements to senior management. Relies on extensive knowledge and professional discretion to achieve goals. Manages others. Usually reports to a department head. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree and at least 7 years of relevant experience.

Help Desk Supervisor I

Supervises and coordinates activities of help desk personnel. Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Develops escalation and resolution procedures and ensures help desk personnel adhere to these procedures. Trains, coaches and mentors help desk personnel. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a department head. Significant ingenuity and flexibility is expected. May require a bachelor’s degree.

Help Desk Supervisor II

Supervises and coordinates activities of help desk personnel. Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Develops escalation and resolution procedures and ensures help desk personnel adhere to these procedures. Trains, coaches and mentors help desk personnel. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a department head. Significant ingenuity and flexibility is expected. Manages others and has some authority for personnel actions. May require a bachelor’s degree.

Help Desk Supervisor III

Supervises and coordinates activities of help desk personnel. Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Develops escalation and resolution procedures and ensures help desk personnel adhere to these procedures. Trains, coaches and mentors help desk personnel. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a department head. Significant ingenuity and flexibility is expected. Manages others and has full authority for personnel actions. May require a bachelor’s degree.

Help Desk Support Assistant

Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a supervisor. May require an associate’s degree in a related area. This is an entry level position and experience may not be required.

Help Desk Support

Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area and 0–2 years experience.

Help Desk Support, Sr.

Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on knowledge and professional discretion to achieve goals. Usually reports to a supervisor. May manage others. May require an associate’s degree in a related area and 3–5 years of relevant experience.

Installation & Maintenance Technician I

Installs, maintains and repairs telecommunications components to ensure the network is functioning at peak efficiency. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. Requires a high school diploma or its equivalent and 0–2 years of relevant experience.

Installation & Maintenance Technician II

Installs, maintains and repairs telecommunications components to ensure the network is functioning at peak efficiency. Relies on knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a high school diploma or its equivalent and 2–4 years of relevant experience.

Installation & Maintenance Technician III

Installs, maintains and repairs telecommunications components to ensure the network is functioning at peak efficiency. Relies on knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a high school diploma or its equivalent and 4–6 years of relevant experience.

Installation & Maintenance Technician Director

Directs the installation, maintenance and repair of telecommunications components to ensure the network is functioning at peak efficiency. Responsible for ensuring work adheres to customer specifications and internal guidelines, including established timelines and budgets. Coordinates the installation and maintenance schedule for technicians. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to senior leadership. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree or equivalent and at least 10 years of relevant experience.

Installation & Maintenance Technician Supervisor

Supervises the installation, maintenance and repair of telecommunications components to ensure the network is functioning at peak efficiency. Responsible for ensuring work adheres to customer specifications and internal guidelines, including established timelines and budgets. Coordinates the installation and maintenance schedule for technicians. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a department head. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree or equivalent and at least 7 years of relevant experience.

LAN/WAN Administrator

Oversees the day-to-day operations of LAN/WAN and related hardware or software. Makes recommendations for products and services enhancements, manages network security, maintains systems and troubleshoots a variety of issues. Relies on knowledge and professional discretion to achieve goals. Usually reports to a department head. May manage others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and 2–5 years of relevant experience.

LAN Support I

Configures, tests, maintains and resolves issues related to LAN. Provides troubleshooting support to end users. Installs workstations. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a project leader or manager. May require an associate’s degree in a related area and 0–3 years of relevant experience.

LAN Support II

Configures, tests, maintains and resolves issues related to LAN. Provides troubleshooting support to end users. Installs workstations. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate’s degree in a related area and 2–5 years of relevant experience.

LAN Support III

Configures, tests, maintains and resolves issues related to LAN. Provides troubleshooting support to end users. Installs workstations. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. May manage others. Significant ingenuity and flexibility is expected. May require an associate’s degree in a related area and at least 5 years of relevant experience.

PC Maintenance Technician I

Installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals. Manages user account information, including rights, security and systems groups. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a project leader or manager. May require an associate’s degree or its equivalent and 0–3 years of relevant experience.

PC Maintenance Technician II

Installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals. Manages user account information, including rights, security and systems groups. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate’s degree or its equivalent and 2–5 years of relevant experience.

PC Maintenance Technician III

Installs, tests, monitors, upgrades, troubleshoots and repairs computer systems, networks and peripherals. Manages user account information, including rights, security and systems groups. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. May manage others. Significant ingenuity and flexibility is expected. May require an associate’s degree or its equivalent. Requires at least 4 years of relevant experience.

Sales Engineer I

Aligns customer needs with company’s portfolio of products and services to win new clients and expand existing business relationships. Compiles reports demonstrating the cost benefit of company’s products or services. Oversees technical instruction for clients and conveys customer feedback to internal leadership. Relies on established guidelines and instructions to perform daily job functions. Usually reports to a supervisor. Requires a bachelor’s degree in area of specialty and 0–2 years of relevant experience.

Sales Engineer II

Aligns customer needs with company’s portfolio of products and services to win new clients and expand existing business relationships. Compiles reports demonstrating the cost benefit of company’s products or services. Oversees technical instruction for clients and conveys customer feedback to internal leadership. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. Requires a bachelor’s degree in area of specialty and 2–4 years of relevant experience.

Sales Engineer III

Aligns customer needs with company’s portfolio of products and services to win new clients and expand existing business relationships. Compiles reports demonstrating the cost benefit of company’s products or services. Oversees technical instruction for clients and conveys customer feedback to internal leadership. Relies on knowledge and professional discretion to achieve goals. Usually reports to a department head. May manage others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and 4–6 years of relevant experience.

Sales Engineer IV

Aligns customer needs with company’s portfolio of products and services to win new clients and expand existing business relationships. Compiles reports demonstrating the cost benefit of company’s products or services. Oversees technical instruction for clients and conveys customer feedback to internal leadership. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a department head. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and 6–8 years of relevant experience.

Sales Engineer V

Aligns customer needs with company’s portfolio of products and services to win new clients and expand existing business relationships. Compiles reports demonstrating the cost benefit of company’s products or services. Oversees technical instruction for clients and conveys customer feedback to internal leadership. Relies on extensive knowledge and professional discretion to achieve goals. May offer consultation to senior leadership and is considered to be the top-level expert in this field. Usually reports to a department head. Manages others. Significant ingenuity and flexibility is expected. Requires a bachelor’s degree in area of specialty and 8–10 years of relevant experience.

Technical Recruiter

Recruits, screens, evaluates and places new candidates for technical positions. Works with staffing firms and determines optimal recruiting strategies for building a deep, qualified pool of talent. Relies on knowledge and professional judgment to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is expected. May require a bachelor’s degree in area of specialty and 2–4 years of relevant experience.

Technical Sales Support Specialist I

Supports sales force by providing technical guidance. Helps resolve customer issues regarding engineering, technical or scientific issues. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require a bachelor’s degree and 0–2 years of relevant experience.

Technical Sales Support Specialist II

Supports sales force by providing technical guidance. Helps resolve customer issues regarding engineering, technical or scientific issues. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required. May require a bachelor’s degree and 2–4 years of relevant experience.

Technical Sales Support Specialist III

Supports sales force by providing technical guidance. Helps resolve customer issues regarding engineering, technical or scientific issues. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a supervisor. May manage others. Significant ingenuity and flexibility is expected. May require a bachelor’s degree and 5–8 years of relevant experience.

Technical Sales Support Specialist IV

Supports sales force by providing technical guidance. Helps resolve customer issues regarding engineering, technical or scientific issues. Relies on extensive knowledge and professional discretion to achieve goals. Usually reports to a supervisor. May manage others. Significant ingenuity and flexibility is expected. May require a bachelor’s degree and at least 8 years of relevant experience.

Technical Support Analyst I

Provides technical assistance to end users by answering questions or troubleshooting issues. Documents interactions with end users and recommends improvements. Responsible for evaluating operational efficiency of different IT systems. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision and usually reports to a project leader or manager. May require an associate’s degree in a related area and 0–3 years of relevant experience.

Technical Support Analyst II

Provides technical assistance to end users by answering questions or troubleshooting issues. Documents interactions with end users and recommends improvements. Responsible for evaluating operational efficiency of different IT systems. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a project leader or manager, though some ingenuity and flexibility is required. May require an associate’s degree in a related area and 2–5 years of relevant experience.

Technical Support Analyst III

Provides technical assistance to end users by answering questions or troubleshooting issues. Documents interactions with end users and recommends improvements. Responsible for evaluating operational efficiency of different IT systems. Relies on knowledge and professional discretion to achieve goals. Usually reports to a project leader or manager. Significant ingenuity and flexibility is expected. May require an associate’s degree in a related area and at least 5 years of relevant experience.