Help desk and technical support specialists provide technical assistance, support and advice to customers and other users. Technical support specialists answer technical support inquires and may run automatic diagnostics programs to resolve problems. In addition, technical support specialists oversee the daily performance of their company’s computer systems and evaluate the usefulness of software programs. Help desk technicians field telephone calls and e-mail messages from customers who are seeking guidance on technical problems. In responding to these requests for guidance, help desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then walk the customer through the problem-solving steps.
Recent Help Desk Job Postings
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Help Desk Analyst
Job Description:
Help Desk Analyst provide technical support and assistance to clients or customers using computer hardware, standard desktop applications or Cardinal software applications. Associates perform troubleshooting and conduct problem determination to identify
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Our client, located in Cupertino, CA, is searching for an individual to join their team to become the main point of contact between consumers and the development and QA teams. This individual will be responsible for uncovering issues and bugs that consumers are experiencing and communicating that
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contract position
Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers. Activities
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2 month contract position
Provides technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware. Trouble shoots software and hardware failures and identifies network problems when related to personal desktop computers.
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Our Akron area client is in search of a Desktop Support Analyst with Altiris skills. This is a full-time job opportunity.
Qualified candidates must have the following:
- Previous work experience with Altiris
- Have advanced hardware troubleshooting experience
- Expereince troubleshooting
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Position Description: Experience Level: 2 yr degree plus 2-3 yrs exp Description: Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware and software
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Position Description: Experience Level: 2 yr degree plus 2-3 yrs exp Description: Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware and software
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Position Description: Experience Level: 2 yr degree plus 2-3 yrs exp Description: Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of basic to moderately complex applications and hardware and software
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Contract position.
Provides technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal
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Companies across Nebraska have sought out MODIS to deliver skilled, dedicated IT professionals. We always seek to deliver competitive and sought-after career opportunities to our potential consultants and employees. We are currently seeking a L2 Help Desk for our client. We invite you to review
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