Tier 1 Help Desk
Location: Calgary, Alberta
Category: PC/DeskTop/Helpdesk
Type: Direct Hire
Posted: 11/9/2009
Next Steps:
Length: Full Time
Location: Calgary
Start Date: ASAP
For quickest response please apply directly with your resume, availability and rate expectations to: annmarie.morris@modis.com
“Modis is one of the world’s largest and most respected providers of Information Technology Resource Management (ITRM) services.”
JOB DESCRIPTION:
Summary of Duties & Responsibilities: Our client is currently seeking a dynamic individual who is client focused and energetic to join a tightly knit team with a strong desire for excellence in service delivery and support.
RESPONSIBILITIES:
The duties and responsibilities of this position include, but are not limited to the following:
• Providing centralized Service Desk support (Tier 1) to company users experiencing software and hardware problems over the phone.
• Providing high levels of customer satisfaction through trouble-shooting and call resolution.
• Taking ownership of issues and coordinating proper escalation.
• Utilizing call tracking systems for the purposes of logging, monitoring and communication of daily support requests and issues.
PRIMARY SKILL SET:
Required Minimum Qualifications:
The successful applicant will have the following qualifications:
1. Strong communication skills (Written and Verbal).
2. Strong desire to learn, improve and to help people.
3. Strong troubleshooting skills with respect to computer Hardware. (e.g. Desktop Computers, Laptop computers, Printers, PDA devices)
4. Strong troubleshooting skills with respect to computer Software. (e.g. Microsoft Operating Systems, Microsoft Office, Lotus Notes,)
5. Have the ability to work under pressure with little supervision.
Asset Skills:
• Tier 1 experience working within an Information Technology Service Desk environment.
• Working knowledge of ITIL and ITSM concepts
• Active Directory and networking concepts
• SAP
• VMware
• Dell hardware certification
• HP hardware certification
• A+ certification
• Altiris
Hours of Work: Range from - 7:00 a.m. till 5:00 p.m. – 8 hour shifts will be within these hours, but some overtime may be required/needed.
If you are interested in this position, please tailor your resume appropriately and submit it along with your wage expectations and availability to: annmarie.morris@modis.com
To help us further assist you, for placement with this role and in the future, please also indicate if you are incorporated.
Please note that your resume will not be forwarded to any of our clients without your explicit permission.
Thank you for your interest, however only those being considered for this role will be contacted.
Any questions related to this opportunity can be directed to:
annmarie.morris@modis.com or (403) 648-4834
Skills:
- Tier 1
- Help Desk
- Lotus Notes
- Windows
Apply Below!
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considers applicants for all positions without discrimination on the basis of
race, color, religion, sex, national origin, age, marital or veteran status,
disability, or any other legally protected status. No question in the website
is used for the purpose of limiting or excluding any applicant's consideration
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