Job Summary

2nd Shift Service Desk Analyst

  • Location:
    Madison, Wisconsin
  • Salary:
    19 $ - 21 $ / Hour
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Modis is currently seeking a Service Desk Support Agent for a 2nd Shift job opportunity with our top insurance client, located in Madison, WI
About our client:
Our client is one of the providers for property, casualty, automobile and commercial lines of insurance in the US.  In addition, they offer investment management and retirement planning services.

  • This Service Desk Agent role will be working in a call center environment to provide remote phone-based technical support for hardware and software issues.
  • All work is done via phone-based support, so superior customer service skills are a must!
  • We are looking for individuals who have a strong attendance record and are looking for a long-term commitment.
  • This is a 2nd shift job and work hours are typically from 11:00  am – 8:00 pm

Required Qualifications

  • High School Diploma
  • Minimum 6 months in an IT / Technical Support role
  • Strong Customer Service
  • A+ Certification would be helpful

If interested in this or other Call Center Support jobs available through Modis, please apply today with your most recent resume and contact information – or visit our website at to view any number of the IT jobs we have with our 70+ locations!
The interview process will include a mandatory in-person interview prior to an offer.  Local candidates are preferred for this reason.  
Contract Duration: 2 years  
Compensation / Pay Rate: $19 - $21/ hour
Benefits: Modis offers a full spectrum of optional benefits including Medical/Dental/Vision insurance plans, 401K with Employer matching, Training / eLearning programs and more!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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