Job Summary

A new Case Processor is needed in Jacksonville FL!

  • Location:
    Jacksonville , Florida
  • Category:
  • Contract Type:
  • Job reference:

One of the largest, most successful commercial banks in the U.S. is looking for a new Case Processor to work at their Jacksonville, FL location!
Location: South Point Parkway Suite # 120 Jacksonville, FL 32216
Contract: 12-18 months +
Schedule: M-F, 9am - 6pm
Pay: Depends on experience
This position reports to the Financial Operations Manager and focuses very heavily on investigating old cases.

  • Case set up, investigation-which may include contacting merchants and/or cardholders, chargeback processing, maintaining spreadsheets and sending correspondence
  • Additional responsibilities will include researching and/or processing of financial adjustments to cardholder accounts.


  • Minimum education of High school diploma. College degree a plus
  • Minimum two-four years experience in a financial services industry preferred
  • Experience in accounting processes preferred
  • Solid understanding of debits and credits
  • Strong attention to detail
  • Intermediate to advanced level Excel skills (formulas, analysis, pivot tables)
  • Chargeback experience with knowledge of Reg E and Association Guidelines preferred
  • Understanding of Debit/Credit card processing
  • Knowledge of Fiserv/EPOC system a plus
  • Ability to communicate effectively with customers and peers
  • Ability and desire to review manual processes to recommend and assist with improvements

If you meet these requirements and are interested in the position, please submit your most up to date resume ASAP!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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