Job Summary

A New Customer Service Representative is needed in Oshkosh, WI!

  • Location:
    Oshkosh , Wisconsin
  • Category:
    Banking/Finance/Insurance(General)
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_21701_58849583

A new Sr. Resolution Specialist is needed in Oshkosh, WI!
 
Location: Osborn Ave, , Oshkosh, WI, 54902
Schedule: M-F, 8am-5pm
Contract: 3 months +
Training: 5 days of in-class training
 
One of the largest, most successful commercial banks in the U.S. is looking for a new Sr. Customer Resolution Specialist to work within their Consumer Loan and Lease Operations department.
 
Job description:
Provide high quality customer service within a call center environment by responding to internal and external customer requests on a variety of products and services. Act as a liaison between internal customers and various departments. Know and use the fundamental concepts, practices, and procedures in applying advanced skills in problem resolution issues. Perform (limited) system entries. Identify and eliminate processing errors within the department. Perform other assignments as requested. Each call is recorded and the specialists are graded on the quality of their calls each month. Quality measures include verifying the caller and account, providing accurate information, noting the account, etc.
 
Qualifications:
Excellent customer service and communication skills
Ability to quickly gain knowledge of all assigned products
Ability to solve problems rapidly
Good keyboard and PC skills using word processing and spreadsheet software
Call Center experience preferred
Professional telephone demeanor
 
If you meet these requirements and are interested in the position, please submit your most up to date resume ASAP!
 


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