Job Summary

A New Fraud Prevention Customer Support Associate is needed in Pittsburgh PA!

  • Location:
    Pittsburgh , Pennsylvania
  • Category:
    Banking/Finance/Insurance(General)
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_21701_59472074

One of the largest, most successful commercial banks in the U.S. is looking for new Fraud Representatives to work in their inbound call center in Pittsburgh, PA!
 
Location: W Station Square Dr, Pittsburgh, PA, 15219
Schedule: Wednesday-Sunday 10am- 7pm
Contract: 3 months +
Pay: Depends on experience
 
Summary: Fraud Representatives are responsible for monitoring debit and credit card accounts for fraudulent activities and for receiving inbound calls from our customers. Representatives are also responsible for providing high quality customer service by responding to telephone inquiries, customer requests, and problems related to debit and credit card fraud and dispute claims. Representatives will interface with multiple financial institutions and cardholders for multiple financial institutions to service all customer needs in regards to fraud and dispute issues.
 
Responsibilities:


  • Working directly with card holders to resolve customer service issues or fraudulent/unauthorized activities
  • Analyzing card holder account transactions to identify abnormal activity that may be fraudulent, violate the terms of the merchant /card holder agreement, or indicate a potential credit risk
  • Contacting card holders to validate the authenticity of charges
  • Works to prevent loss once abnormal activity or unauthorized use has been determined

 
Qualifications

  • High school diploma or equivalent
  • One to three years of clerical or related work experience
  • Well-developed ability to identify and interpret data and resolve exceptions
  • Ability to work with unwritten but generally understood instructions
  • Excellent verbal and written communication skills
  • Proficient computer skills, especially Microsoft Office applications

 
If you meet these qualifications and are interested in the position, please submit your most up to date resume ASAP!



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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