Job Summary

Assistant Service Representative-Hazelwood, MO

  • Location:
    Hazelwood, Missouri
  • Job reference:
    US_EN_6_21701_61338110
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

An Assistant Service Representative job in Hazelwood, MO is available through Modis. In this role, our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in an IT role.
 
Assistant Service Representative job responsibilities include:
 
• Provides technical support to users for basic computer related technical problems.
• Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
• Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
• Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.
• Resolves and/or refers more complex technical problems through a defined escalation process.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
 
QUALIFICATIONS:
 
• High School Diploma or G.E.D.
• Experience with solving computer related problems.
• Experience with company products, operation systems and escalation policy.
• Good communication, interpersonal and organizational skills.
• Ability to work in a team environment
 
If you are interested in this Assistant Service Representative job in Hazelwood, MO then please click APPLY NOW. If you have questions about the position or would like more information please contact Matthew Levy by email (Email Address Withheld by Request)
 


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