Job Summary

ASSISTANT SERVICE REPRESENTATIVE IN HAZELWOOD, MISSOURI

  • Location:
    Hazelwood, Missouri
  • Job reference:
    US_EN_6_21701_61345582
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

ASSISTANT SERVICE REPRESENTATIVE IN HAZELWOOD, MISSOURI
 
A top multinational business solutions provider is looking to fill an Assistant Service Representative job at their Hazelwood, Missouri location.
 
LOCATION: Hazelwood, Missouri
ZIP CODE: 63042
 
MAIN REQUIREMENTS
• High School Diploma or GED
• 1+ years of Technical Support experience is preferred
• Experience with solving computer related problems.
• Experience with company products, operation systems and escalation policy.
• Good communication, interpersonal and organizational skills.
• Ability to work in a team environment.
 
MAIN RESPONSIBILITIES:
• Provides technical support to users for basic computer related technical problems.
• Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.
• Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
• Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems.
• Resolves and/or refers more complex technical problems through a defined escalation process.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
 
Does this sound like the perfect job for you? If so, please upload your most recent resume and apply today!
 
 
 
 
 


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