Job Summary

Bank Call Center Job in Bowling Green

  • Location:
    Bowling Green, Kentucky
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Fortune 200 bank looking to fill a call center job in the Bowling Green area. Position interfaces with customers via inbound calls, outbound calls, or through the internet depending upon client requirements. Duties include providing customer service support and resolution of routine problems regarding client’s product or service.  
Location: Bowling Green, KY 42103
Hours: Monday - Friday, 7am – 8pm (most shifts 11am-8pm)(40hrs/week)
Pay: $11-12/hr, weekly paycheck
Duties: Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.  Contractors will be servicing all incoming mortgage customers. There are a variety of calls temps will be handling; verifying a payment was received, taking a payment, helping with escrow, tax, insurance etc. Contractors will assist in the set-up of an online payments and account, unlocking website account, sending documents customer may want year end, statement, release etc. Right now this team is dealing with the recent hurricanes that have hit property owners. This can involve talking with them about insurance and payment options as well. This team also handles Welcome Calls, which is an outbound dialer, we welcome new customers to our bank, ask if they have any questions about their account, offer to help them get set up on website, enroll in ACH/go over payment options, answer any questions that they may have
Qualifications: High School diploma, must be able to pass a background check. Excellent customer service and communication skills. Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly. Good keyboard and PC skills using word processing and spreadsheet software. Call Center experience preferred. Professional telephone demeanor.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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