Job Summary

Bank Call Center job in Everett, MA

  • Location:
    Everett , Massachusetts
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_21701_58999480

An enterprise bank is looking for experienced Customer Service Representatives for its Everett location!
 
Job Details:
Location: Santilli Hwy, Everett, MA
Duration: 1 year
Hours: 8-5, M-F (Some flexibility needed)
Pay: TBD
 
Job Overview:


  • Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
  • Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
  • Investigates and corrects errors in customer accounts and statements.
  • Responds to customer verbal and/or written inquiries.
  • Records details about customer inquiries.  
  • Coordinates and expedites customer inquiries to other departments for resolution.
  • Familiarity with MS Office required.

 
 



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