Job Summary

Bank Call Center Job in Greater Portland

  • Location:
    Portland, Oregon
  • Job reference:
    US_EN_6_21701_59636381
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Fortune 200 bank looking to fill a Contact Center Customer Service call center job in greater Portland area. Position interfaces with customers via inbound calls, outbound calls, or through the internet depending upon client requirements. Duties include providing customer service support and resolution of routine problems regarding client’s product or service.  
 
Location: Gresham, OR 97230
 
Hours: Monday - Friday, 2:30pm-9:00pm OR 12:30pm-9:00pm (30hrs or 40hrs a week)  
 
Pay: $15/hr, weekly paycheck
 
Duties:
Ensure service delivered to our customers meets Key Performance Indicator (KPIs)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Track, document and retrieve information in call tracking database
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff    
 
Qualifications:
High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required - Able to work as a team member as well as independently
 
 
Hiring is looking to move fast, apply today!
 


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