Job Summary

Bank Customer Service Job in Austin, TX

  • Location:
    Austin, Texas
  • Job reference:
    US_EN_6_33209_59892874
  • Category:
    Banking/Finance/Insurance(General)
  • Contract Type:
    Contract/Temp to Hire

Fortune 500 bank is looking to hire an experienced customer service representative at their Austin, TX location! Interviewing ASAP!
 
Company: Charles Schwab
Title: Customer Service Representative
Pay: $15/hr
Contract Duration: 6 month contract-to-hire (potential to convert to a phone broker)
Location: 12401 Research BlvdBldg II Austin, TX 78759
 
Job Overview:


  • Will be responding to emails from customers
  • Technically they are an “email representative”
  • Responsible for any one or more of the following: handling customer/client/contra calls, opening new accounts, updating existing accounts, customer correspondence, transfer of accounts, wired funds, foreign currency conversion, received/issued checks and stock certificates.
  • Requires previous customer service and data entry experience with a high degree of accuracy.
  • Must be articulate, have a pleasant telephone manner and excellent verbal and written skills.
  • Flexibility is a key aspect of this role and must be equally comfortable with direct client interaction as well as having the ability to network, research and resolve client operational issues.
  • General PC skills required including experience with Word, Excel and Outlook.

 
SKILLS:  

  • Well-developed and effective writing skills
  • Ability to deliver a high level of customer service via Email
  • Ability to use non-verbal cues to better understand the client’s needs and motivations; able to empathize with others' needs and respond sensitively; able to use good judgment when responding, and take action in order to successfully meet the client’s objectives.
  • Ability to quickly learn new technology and utilize a variety of data and systems in order to proactively identify solutions.
  • Strong communication and interpersonal skills, especially the ability to learn and explain complicated subjects.
  • Ability to use intermediate math skills including addition, subtraction, multiplication and division, along with intermediate data entry/typing skills.

 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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