Job Summary

Bank Customer Service job in Cerritos, CA

  • Location:
    Cerritos, California
  • Job reference:
    US_EN_6_21701_60290765
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

A Fortune 100 health insurance company is looking for strong cusotmer service representatives for its Cerritos location!
 
Job Details:
Location: Cerritos, CA 90703
Duration: 3 month contract (potential to go perm)
Hours: Shift 8 am - 8 pm (Flexibility needed, during training period)
Pay: TBD
 
Job Overview:


  • Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Proficient in all basic customer service areas performs some but not all types of moderately complex function.
  • Must be able to successfully perform all the duties of the Customer Care Rep I.
  • Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

 
Hiring ASAP!


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