Job Summary

Bank Service Representative / Help Desk Job in Portland

  • Location:
    Portland, Oregon
  • Job reference:
    US_EN_6_21701_59750400
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Fortune 200 bank looking to fill a Help Desk / Technical Support Call Center job in Portland. Duties include providing first line of support for bank trust products and applications.
 
Location: Portland, OR 97204
Hours: Monday - Friday, 8am-5pm
Pay: $14-15/hr, weekly paycheck
Duties:
- Provide primary support, escalation and resolution management for hardware, connectivity, and applications
- Provide business partners and clients first level assistance for issues, procedures, and navigational support for wealth management and securities
- First line of support and problem solving for Trust products and/or applications for Bank Trust business lines and external Trust clients.
- Responds to inquiries and requests for assistance, and escalates issues as warranted, to include opening ITSM Tickets
- Analyzes simple to moderate issues and determines appropriate resolution
- Recognize issues that should be escalated and notify appropriate parties
- Basic subject matter expert of multiple applications
- Identify when procedures need to be updated and make appropriate changes
Qualifications:
- 1-3 years of relevant work experience
- High school diploma or G.E.D.
- Must be able to pass a background check
 
Hiring is looking to move fast, apply today!
 


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