Job Summary

Bilingual Helpdesk Analyst // 2nd Shift Opportunity - Loop

  • Location:
    Chicago , Illinois
  • Salary:
    20 $ - 28 $ / Hour
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_17428_59045141

Modis is currently seeing a Bilingual Helpdesk Analyst for an exciting 2nd Shift opportunity our global hospitality client, located Downtown Chicago!
 
With more than 500 properties worldwide, and over 100,000 employees, our client is a leader in the global tourism industry.  In 2016, they were ranked as one of the top 50 companies to work for in the United States!
 
This Bilingual Helpdesk Analyst will be joining a Global Service Desk team to provide technical user support to locations where English is not the primary language.  In order to provide the best possible customer service, we are seeking individuals who are fluent in Spanish, French, German, Portuguese, Italian, Polish, Cantonese, Mandarin, Taiwanese, Japanese, or any other major world language.
 
This role will be providing technical troubleshooting assistance and support for Windows OS, Mac OSX, Virtual Applications, eMail and Anti-virus/Malware software , as well as hardware and user-access concerns.  This is Tier 1 Helpdesk rope that typically requires 2+ years of prior experience in a call center helpdesk capacity.
 
The Bilingual Technical Support Consultant responsibilities will include:
- Working on a Global Service Desk team to provide remote support, root cause analysis, problem determination, troubleshooting and issue resolution for a wide range of Windows OS, Hardware and Network connectivity issues
- Opening and managing trouble tickets from start to finish in the ServiceNow system
- Communicating with non-English speaking users (predominantly Spanish, French, German, Portuguese, Italian, Polish, Cantonese, Mandarin, Taiwanese, Japanese)
- Resolving issues with virus and malware issues, updating and patching anti-virus software
- Troubleshooting mail-flow issues with Exchange/Outlook and O365
- Supporting remote/virtual applications hosted on Citrix XenApp, and troubleshooting base user issues such as password re-sets, log-on and print issues.
- Opening and managing trouble tickets from start to finish in the ServiceNow system
- Escalating more severe issues as needed
- Training and mentoring Tier 1 Helpdesk staff, as needed
 
REQUIRED QUALIFICATIONS & TECHNICAL SKILLS
 
- Bilingual, with the ability to remotely support users in one major world language (Spanish Preferred)
- 1-2 years of prior experience in a call center helpdesk role
- CompTIA A+ or Network+ Certifications a plus
- Strong Windows 7-10 support experience
- Excellent remote desktop support (RDP, LogMeIn, etc)
- Intermediate skills with Citrix XenApp Support
- Strong malware and virus removal experience
- Computer skills including MS Office Productivity Suite (Outlook, Word, PowerPoint, Excel)
 
If you are interested in applying for this or Bilingual Helpdesk roles with Modis, please apply today with your most recently updated MS Word resume and your contact information so we can reach out to discuss your qualifications and the opportunity!  
 
Local Chicago candidates are preferred for on-site interviews.  Please no third party inquiries.  
 
Hourly rates start at $20-$28 /hour and include optional benefits through Modis
 
 
 
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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