Job Summary

Call Center CSR III Job in Lincoln, NE

  • Location:
    Lincoln, Nebraska
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Call Center Customer Service Representative Job in Lincoln, NE
A top multinational IT Service Provider is looking to fill a
Call Center Customer Service Representative job with an enterprise level company that was established in the early 1900's.
Candidates must have Unrestricted United States Work Authorization to be considered.

  • High School Diploma
  • 5 to 7years experience

Main Responsibilities:

  • Responds to basic, multiple customer inquiries and requests
  • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
  • Researches customer inquiries and responds to appropriate parties in a timely manner
  • Records calls, processes requests and updates account history with results of inquiry to include proper documentation
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
  • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
  • Interfaces with team personnel, management and customers in reference to customer service issues
  • Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management
  • Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions
  • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Is this job tailored just for you?  Our client is ready to begin interviewing for this job, so please upload your most recent resume and apply today!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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