Job Summary

Call Center job in Bowling Green, KY

  • Location:
    Bowling Green, Kentucky
  • Job reference:
    US_EN_6_33209_60023767
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

A Fortune 200 enterprise bank is hiring an experienced Call Center Representative at their Bowling Green, KY location!
 
Job Details
Title:Call Center Representative
Location: Bowling Green, KY
Hours: M-F, 11:00am-8:00pm
Duration: 4 months+
Pay: TBD
 
Job Responsibilities


  • Responsible for providing high quality telephone customer service to customers.
  • Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.
  • Contractors will be servicing all incoming mortgage customers.
  • There are a variety of calls temps will be handling; verifying a payment was received, taking a payment, helping with escrow, tax, insurance etc.
  • Contractors will assist in the set-up of an online payments and account, unlocking website account, sending documents customer may want year end, statement, release etc.
  • Right now this team is dealing with the recent hurricanes that have hit US Bank property owners. This can involve talking with them about insurance and payment options as well.
  • This team also handles Welcome Calls, which is an outbound dialer, we welcome new customers to our bank, ask if they have any questions about their account, offer to help them get set up on website, enroll in ACH/go over payment options, answer any questions that they may have.

 


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