Job Summary

Call Center Support Agent

  • Location:
    Conway, Arkansas
  • Salary:
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:

Modis has an immediate opening for a Customer Support Representative in Conway, AR. We are seeking individuals with a passion for helping others and excellent communication skills. This company has a progressive environment that will allow you to sharpen your skills with new technology. You will be responsible for giving clear and professional call resolution related to Medicaid eligibility/benefits. If you or anyone you know is looking for a new opportunity, take a moment to review this job description!
Pay: $12.90/hr
Duration: Contract through March 2018
Duties and Responsibilities

  • Answer inbound calls and respond to customer questions regarding Medicaid benefits, provider contracts, eligibility and claims.
  • Clarify desired information, completing transactions, and forwarding requests for customers
  • Thoroughly document inquiry outcomes for accurate tracking and analysis.
  • Develop and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Research and analyze data to address operational challenges and customer service issues. You will provide external and internal customers with requested information.
  • Receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Job Requirements

  • Requires a High School diploma or equivalent.
  • 2+ years of Call Center/Customer Service work experience.
  • Comfortable to being on the phone 95 % of the time.
  • Good communications, good writing skills and the ability to talk while typing.
  • Must be able to multi-task, handle decision making skills, sound judgment, follow direction from written workflows and work in a team environment.

If you are experienced in customer service and insurance and are exploring new opportunities in Conway, AR, Apply Today!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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