Job Summary

Call Support Representative

  • Location:
    Fond Du Lac , Wisconsin
  • Category:
    Help Desk/Technical Support
  • Contract Type:
  • Job reference:

Modis has an immediate opening for a Customer Support Representative in Fond Du Lac, WI. We are seeking individuals with a passion for helping others and excellent communication skills. This company has a progressive environment that will allow you to sharpen your skills with new technology. You will be responsible for giving clear and professional call resolution related to insurance eligibility/benefits. If you or anyone you know is looking for a new opportunity, take a moment to review this job description!
Shift: Varies, can be anywhere between 7am - 6pm Monday through Friday
Duration: Contract through March 2018
Duties and Responsibilities

  • Analyze problems and provides information/solutions.
  • Respond to customer questions regarding insurance benefits, provider contracts, eligibility and claims.
  • Thoroughly document inquiry outcomes for accurate tracking and analysis.
  • Develop and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Research and analyze data to address operational challenges and customer service issues. You will provide external and internal customers with requested information.
  • Receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Job Requirements

  • Requires a High School diploma or equivalent.
  • Up to 1 year of Customer Service work experience.
  • Comfortable to being on the phone 95 % of the time.
  • Good communications, good writing skills and the ability to talk while typing.
  • Must be able to multi-task, handle decision making skills, sound judgment, follow direction from written workflows and work in a team environment.

If you are experienced in customer service and insurance and are exploring new opportunities in Fond Du Lac, WI, Apply Today!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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