Job Summary

Client Service Support Desk JOB in Louisville, KY

  • Location:
    Louisville, Kentucky
  • Job reference:
  • Category:
  • Contract Type:

Fortune 300 company is looking for a Help Desk Representative in Louisville, KY. This person will provide technical support to all internal users of business applications within area of expertise. This position requires 1-3 years of help desk/technical support experience, ticketing system experience and a Bachelor's degree with a preference for a technical discipline. Please review the full description below to see if it is a good fit!
Title: Help Desk Representative
Location: Downtown Louisville, KY
6 Month Contract (possibility of extension or perm)
Schedule: FULL TIME M-F Normal Business Hours

  • Complete all Work Requests assigned within designated area and meeting established service level agreements.
  • Provide technical support to all internal users of business applications within area of expertise. Apply technical expertise in a specialty area to formulate an approach to a problem.
  • Research, analyze and solve system support requests.
  • Use experience and well-developed analytical skills as a sound basis for decision making. Think ahead to anticipate changing business requirements which could affect priorities and plans.
  • Ensure superior client service to internal and external clients.
  • Develop an in depth and instinctive understanding of the clients needs, anticipating and managing client expectations and communicating these with team members.
  • Work with Project Teams to ensure technology related projects are implemented successfully and on time with minimal impact to the production environment, including meeting all appropriate Service Level Agreements (SLAs) for support cases.
  • Own and effectively manage personal workload, commitments and responsibilities.
  • Perform peer review of work delivered by team members


  • 1-3 years system development and/or industry experience.
  • Bachelors degree with a preference for a technical discipline.
  • Working knowledge of the division's operating system, work flows, and procedures.
  • Ability to work independently as well as in a team environment.
  • Excellent customer service skills, organization, communication and problem solving skills.

If you are interested please apply!

Apply Below


Note: Required fields marked with an asterisk (*).


Primary Number
[Ctrl (Cmd Mac) + Click] to select multiple industries
Upload your resume
Terms of Use


Upload your resume using

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement