Job Summary

Computer Support Specialist

  • Location:
    West Des Moines, Iowa
  • Salary:
    10 $ - 12 $ / Hour
  • Job reference:
    US_EN_6_17431_60175723
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Purpose of the Position:
To provide exceptional customer service to general IT support requests, as well as set up new user hardware and existing hardware upgrades.
 
Reports to:  Information Technology Manager
 
Responsibilities:
* Responds to the clients user community as a technical support resource
* Troubleshoot, repair, and maintenance on computer equipment (Laptops)
* Assists in deployment of new user hardware and software
* Maintains thorough documentation through ticketing system
* Update and/or create documentation for internal processes and procedures
* Assists with and plans for short-term and long-term software and hardware needs
* Initiates sound Information Technology security practices
* Keeps up-to-date on current computer hardware and software technology
* Maintains good employee relations
* Other related work as assigned or as apparent
 
Skills and qualifications:
* Ability to interpret required uses of computer systems to satisfy needs of firm
* Resolve hardware and software problems
* Provide concise and understandable oral and written communications regarding computer operations to end users
* Ability to work under tight timelines with shifting priorities
* An entrepreneurial, “How can it be done?” mindset
 
Education and experience:  
Computer background preferred with zero to two years of experience in the areas of windows operating systems, along with abilities for the following are desired but not required:
- Microsoft Outlook
- Microsoft Office 365
- HPE Laptop Hardware
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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