Job Summary

Customer Care Rep II IN Cerritos, CA 90703

  • Location:
    Cerritos, California
  • Job reference:
    US_EN_6_21701_60290105
  • Category:
    Customer Service (non-IT)
  • Contract Type:
    Contract/Temp to Hire

Customer Care Rep II IN Cerritos, CA 90703
 


  • Great customer service, phone etiquette, focused, great organizational skills, excellent writing and good communication skills.
  • Computer literate.
  • Prefer bilingual in English and Spanish with fluent oral and written skills required, but all others are a plus as well.
  • Sense of urgency to resolve members’ issues.
  • Be flexible, Willingness to learn.
  • Great attendance, listening skills and patience.
  • 4+ years customer service
  • 4+ years Conflict Management
  • Requires a HS diploma or equivalent;1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
  • Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.

 
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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