Job Summary

Customer Care Rep II

  • Location:
    Cerritos, California
  • Job reference:
    US_EN_6_21701_60284387
  • Category:
    Banking/Finance/Insurance(General)
  • Contract Type:
    Contract/Temp to Hire

A Fortune 100 Health Insurance Company is looking to fill a Customer Service position in Cerritos, CA. Strong applicants will need job stability, strong customer service skills, and healthcare and call center experience is a plus. Please review the details below!
 
Title: Cust Care Rep II
Job Overview:
3 month contract (potential to go perm)
Monday-Friday from 8-6 pm


  • Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Must be able to successfully perform all the duties of the Customer Care Rep I.
  • Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Requires a HS diploma or equivalent;1-3 years of the company's experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

 
If you're interested in beginning or continuing a career in health insurance or customer service, then please APPLY to the customer service role in Cerritos, CA today!
 
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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