Job Summary

Customer Care Representative in Fon du lac, WI

  • Location:
    Fond Du Lac , Wisconsin
  • Category:
    Customer Service (non-IT)
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:

SCA Customer Care Representative in Fon du lac, WI
A fortune 100 health insurance company is looking for a SCA
Customer Care Representative
in the
Fon du lac area.
Job Overview:
Location: Fon du lac, WI 54935
Duration: 4 Months
Hours: 8 hour shifts between 7am and 6pm
Job Details:

  • Responds to questions via telephone and written correspondence regarding insurance benefits, contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and service issues.
  • Provides external and internal customers with requested information.
  • Proficient in all basic customer service functions.
  • Knowledgeable in finance/financial systems to be able to assist with inquiries.
  • Receives and places follow-up telephone calls / e-mails to answer questions.
  • Requires general knowledge of NGS services and contracts.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Requires a HS diploma or GED: 1 to 3 years of NGS experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
  • Inbound and outbound calls regarding enrollment and billing issues for health insurance. Traditional call center environment.

So if you want to take the next step in your career and work for a fortune 100 health insurance company as a SCA
Customer Care Representative in Fon du lac, WI please APPLY NOW!

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