Job Summary

Customer Care Representative

  • Location:
    Cerritos, California
  • Job reference:
    US_EN_6_21701_60252784
  • Category:
    Customer Service (non-IT)
  • Contract Type:
    Contract/Temp to Hire

Hiring for a Healthcare Customer Care Representative job in Cerritos California!
 
Job Description:


  • 4-month Contract with possibility of extension based on performance and fit
  • Cerritos CA 90703
  • Fortune 100 Company
  • Medical Call Center Experience Preferred
  • Healthcare Customer Service Experience Preferred

 
Primary Duties and Responsibilities:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Required to meet department goals.
  • Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

 
If you are interested in applying for this Customer Care Rep job in Cerritos CA please apply now!
 



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