Job Summary

Customer Engineer - Desktop Support Job - Cedar Rapids, IA

  • Location:
    Cedar Rapids , Iowa
  • Salary:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
  • Job reference:

Customer Engineer - Desktop Support Job - Cedar Rapids, IA
MyIT Center
We have immediate job openings for several Desktop Support Technicians with one of our most well-known clients.
This will be with a Fortune 500 Company that functions in the aerospace industry. They have an extremely modern environment with state-of-the-art technology and large, supportive teams. They are looking for top-notch IT Professionals to join their ever-growing business initiative!
Job Description
Provides end-user support services at a customer site. Consultants may travel to nearby satellite locations of the resident site. Consultants will perform in-scope services at the end-user desk or services may be delivered in a Walk-in Center where the end user comes for assistance. Tasks performed are incident or service request driven as a standard, but could come directly from high profile customers like VIPs.  Supported services may include but are not limited to: hardware break-fix repair, software break-fix/remediation, Installation, Move, Add, Change and Disposal (IMAC-D), Lifecycle Refresh on end user hardware and software, Executive Support, Hands and Eyes Support for remote Server and Network teams, and Hardware Depot Management.  
Main responsibilities for this role (but not limited to):
Management and support of Customer Desktop Equipment and Desktop Software, consisting of providing or dispatching support specialists to respond to, assess and resolve Desktop Equipment and Desktop Software Incidents, complete service requests and provide support and assistance to end-users with respect to the Desktop Software and Desktop Equipment.  Services may include:
• Deskside Support covering Software and Operating Systems for Example Encryption, anti-virus login scripts Active Directory, Group Policy Objects
• IMACDs – Install, Move, Add, Change, De-install of hardware and software
• Ad hoc (ongoing, run rate requests)
• Refresh (managed or large scale deployment)
• Hardware Break Fix Services for End User Devices
• Desktops, Laptops, Tablets, Smartphones, Thin Clients, Printers, others
• Direct the resolution for in warranty, out of warranty, enhanced service levels, HP and other manufacturers
• Walk-up center or MyIT center (depending on the site)
• Asset management support
• Office moves
• Set up of conference or training facilities
• Support for roll-out of new standard image
Knowledge and skills required:
• Troubleshooting abilities consisting of Windows XP/7 operating systems and PC hardware
• Familiarity with how to troubleshoot and configure devices
• Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS)
• Excellent written and verbal communication skills
• Ability to remain current with changing technology as it relates to Customer Support
• Knowledge of multiple computer software applications
• 3+ years of desktop/deskside support experience
• Education in IT or equivalent work experience (i.e. Information Technology, Computer Science, Networking Technology)
• Certifications preferred, but not required (CompTIA A+, Net+, MCP, MCDST, etc…)
This Desktop Support Technician job will not be available for long. If you are an IT professional looking to join the team of a progressive company with hot tech, a strong reputation and some of the sharpest minds in the industry, apply today!
We are actively interviewing and hiring immediately!
There are multiple positions and multiple shifts available - Please send resumes and any (Email Address Withheld by Request)

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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