Job Summary

Customer Engineer - Desktop Support Job - New Berlin, WI

  • Location:
    New Berlin , Wisconsin
  • Salary:
  • Category:
    IP Telephony
  • Contract Type:
  • Job reference:

Customer Engineer / Deskside Support Job - Windows/Mac Environment
New Berlin, WI
PTO & Benefits, possible promotions & pay increases - LONG TERM contract
We have immediate job openings for a Desktop Support Technician with one of our most well-known clients in New Berlin, WI. The client is in the Fortune 100 company and has an extremely modern environment with state-of-the-art technology and both PC and Apple Mac hardware on-site. They employ hundreds of technicians across the states and are looking for top-notch IT Professionals to join their ever-growing business initiative to help support one of their newest clients in the creative industry.
If you are a progressive IT Support Technician, skilled with both PC and Apple hardware, we'd love to speak with you. This is an opportunity to work for a company that is an industry leader with an enterprise-level environment that uses the latest technology. Additionally, the facility is populated by some of the most creative and driven professionals in today’s workforce. If you are in the market for a new opportunity, take just a moment to consider joining our team.
Job Description:
Responsible for performing a wide array of onsite problem determination and resolution processes of PC and Apple desktop hardware and software by means of hardware maintenance, repairs, software installations and general configurations and support. Will have knowledge of support procedures for many applications including PCs, Apple Macintosh, laptops, office phones, and mobile devices and will be required to not only perform IMAC activities, but work with a deskside team of professionals in order to provide the client with optimal business results.
Main responsibilities for this role (but not limited to):
Install new / rebuild existing PC’s and Macs configure hardware, peripherals, services, settings, directories, storage, among others.
Perform daily system monitoring, verifying the integrity and availability of all hardware.
Perform Installs, Moves, Adds and Change (IMAC) activities, as well as data backup and restorations.
Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows and OSX), hardware, voice/video and network facilities as it relates to the deskside environment.
Verifies completion of all scheduled jobs, including backups.
Resolves problems and performs IMACs within all client SLAs.
Provide on-going education and training to non-technical end-users.
Propose changes or solutions to products and services for optimal business results as well as investigate customer relationship problems.
Knowledge and skills required:
Troubleshooting abilities consisting of Windows XP/7/8.1/10 and Apple Mac (OSX) operating systems, and PC/Mac hardware.
Familiarity with how to troubleshoot and configure devices including iOS iPhones, iPads, and Mac books
Network knowledge and connectivity troubleshooting experience (TCP/IP, DHCP, and DNS).
Excellent written and verbal communication skills.
Ability to remain current with changing technology as it relates to Customer Support.
Knowledge of multiple computer software applications.
*Multiple roles open at various career levels*
Typically requires: at least 3-5 years of deskside PC support experience
Typically requires: at least 1-3 years of Apple Macintosh (OSX) experience (Apple Genius experience is great too!)
Bonus Points: Degree in Computer Science and/or related field and/or industry certifications (i.e. CompTIA A+, Net+, MCP, MCDST, MCSA, Apple Certified Macintosh Technician, Pro Apps certifications, Apple Certified Technical Coordinator (ACTC), Apple Certified System Administrator (ACSA), Apple Certified Media Administrator (ACMA), Xsan 2 Administrator, Apple Certified Associate in iWork, etc...)
We are actively interviewing and looking to make offers immediately. These Desktop Support jobs in New Berlin will not be available for long. If you are interested in taking the next step in your career and working for a reputable and well-known company in a creative and collaborative environment, apply today!
Applicable Keywords:
OSX, OS X, Apple, Mac, Macintosh, Sierra, El Capitan, Yosemite, PC, Windows, 7, 8, 10, network, software, hardware, desktop, deskside, analyst, PC Support Specialist, technician, troubleshooting
If you are interested in this role, apply online today!
Questions? Email (Email Address Withheld by Request)
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