Job Summary

Customer Service Associate - Nashville, TN

  • Location:
    Nashville , Tennessee
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:

Customer Service Associate - Nashville, TN
Opportunity Available!!
My Fortune 200 Tech Client is seeking active candidates that are ready to enhance their career with enterprise experience. This position is willing to train candidates in medical and life insurance industry standards in order to service their variety of end clients. They are looking for candidates that want to learn and take pride in their work.
If you are looking to advance your career look not further! To apply please reply back with and updated resume and contact information.
Job Description:

  • Responds to basic, multiple customer inquiries and requests.
  • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
  • Researches customer inquiries and responds to appropriate parties in a timely manner.
  • Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
  • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information. Interfaces with team personnel, management and customers in reference to customer service issues.
  • Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management.
  • Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions.
  • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.



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