Job Summary

Customer Service JOB in Bowling Green, KY

  • Location:
    Bowling Green, Kentucky
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Fortune 200 bank is looking for a Outbound Customer Service Representative in Bowling Green, KY. This person is responsible for providing high quality telephone customer service to customers.This position requires excellent customer service skills and experience, preferably in finance. Please review the full description below to see if it is a good fit.
Title: Outbound Customer Service Representative
Location: Bowling Green, KY 42103
Hours are Monday- Friday 7AM-8PM CST (8 hour shifts depending on candidate flexibility). Most of these shifts will be 11:00-8:00PM.
Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.
Contractors will be servicing all incoming mortgage customers. There are a variety of calls temps will be handling; verifying a payment was received, taking a payment, helping with escrow, tax, insurance etc. Contractors will assist in the set-up of an online payments and account, unlocking website account, sending documents customer may want year end, statement, release etc.
This team also handles Welcome Calls, which is an outbound dialer, we welcome new customers to our bank, ask if they have any questions about their account, offer to help them get set up on website, enroll in ACH/go over payment options, answer any questions that they may have.
Excellent customer service and communication skills. Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly. Good keyboard and PC skills using word processing and spreadsheet software. Call Center experience preferred. Professional telephone demeanor.
Qualified Candidates are able to work a total of 40 hours a week Monday-Friday. Flexibility with shift work is available per candidate basis, post training. There is a no tolerance policy on tardiness, no-call/no-show and dress code Candidate must abide by these policies which will be discussed during the training period.
Some heavy volume days this team will do mandatory 30 min lunches to help with volume and ask for volunteers for extra hours.
There is a 4 week training process. The first 2 weeks are classroom-style training and the remaining 2 weeks will involve shadowing on the call center floor. The Amount of Shadowing will be determined on a per-candidate basis based off of performance during the training period. Training period includes understanding the banking/mortgage industry and there are assessments provided during training which each contractor will need to pass order to start working. Training cannot be missed, no exceptions.
Calls will be monitored and you will be coached based on those monitors.
If you are interested, please apply!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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