Job Summary

Customer Service Processing and Support Clerk needed in Lisle, IL

  • Location:
    Lisle, Illinois
  • Job reference:
    US_EN_6_21701_61498703
  • Category:
    Banking/Finance/Insurance(General)
  • Contract Type:
    Contract/Temp to Hire

Customer Service Processing and Support Clerk needed in Lisle, IL
 
Work Location: Lisle, IL 60532
Hours: M-F, 8-5, no weekends, no overtime
6-12 months contract (possibility for conversion to perm)
 
Summary:
Supports CSR Roles by processing various data entry activities in SAP and CIC (Expedite System), report generation, spreadsheet creation and data manipulation, web site activity uploading and down loading data and reports, general support of basic CS functions and activities.
 
Job Description:
•Manages pre-order activity.  Receives direction from CSR team members to review, confirm and/or correct data relative to new incoming customer PO’s. Confirms pricing, MOQ, SPQ, and other data points to insure accuracy of document. Reviews discrepancies with Account CSR as needed or directed. Navigates  effectively through Molex website to assist CSR’s in gathering relative data on an as needed basis.
•As directed by the CS Team will support updating order changes in SAP system. Will compile data reports on schedule agreement activity from the SAP system for review by CSR. Will review various department reports as directed CS Team, Supervisors and Managers to identify orders for follow up or support by CSR.
•Post-order activity.   As directed by CS Team will generate various post order activity documents or compile data in spreadsheets for review by CSR’s. Documents could include but not be limited to d-notes, tacking information and status, etc.   
•Works closely with all CS team members to understand support requests and carries them out in a timely and efficient manner. Reviews and analyzes complex data to support CSR activities with the CSR’s assigned accounts
•Attends and participates in team meetings as needed to support CS Team activities; offers input and interacts with team members.   
•Attends departmental trainings and keeps current on procedural updates as needed. Suggests opportunities to streamline or automate procedures related to their assigned activities and functions.
•Performs other related duties as assigned by management.
 
If you are qualified and interested in this Customer Service Processing and Support Clerk position needed in Lisle, IL please click on APPLY NOW.
 


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