Job Summary

Customer Service Rep

  • Location:
    Phoenix, Arizona
  • Job reference:
  • Category:
  • Contract Type:
    Contract/Temp to Hire

Do you want to work for the largest Commercial Insurer in the U.S.? Then this job might be the one for you! Searching for a CSR in their Phoenix, AZ office. Applicants need to have 1-2 years of customer service experience, preferably in a call center environment.
40 hrs/week

  • The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.


  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.


  • High school diploma or GED preferred.
  • 0-2 years customer service related experience required.

Please APPLY today to become part of a well respected insurance company!

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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