Job Summary

Customer Service Representaitve-Plano, TX

  • Location:
    Plano , Texas
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_21701_56709585

Interested in working in a Customer Service Representative position in Plano, TX with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in Customer Service Representative.
 
RESPONSIBILITIES AND DUTIES INCLUDE:
 
• Responds to basic, multiple customer inquiries and requests.
• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information. Interfaces with team personnel, management and customers in reference to customer service issues.
• Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management.
• Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
 
REQUIREMENTS:
 
• High School Diploma or higher
• Must have a year of customer service experience with at least a year of call center experience.
• Hours – 40 hours the call center hours are from 10:30 am to 7:00 pm Monday-Friday. Training is 4-5 weeks and will be Monday-Friday 8am-5pm
• Need good job longevity
 
If you are interested, please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!
 
 
 



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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