Job Summary

Customer Service Representative - Austin, TX

  • Location:
    Austin , Texas
  • Category:
    Banking/Finance/Insurance(General)
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_21701_59467528

A Fortune 500 company is looking to fill a few customer service positions in Austin, TX. Applicants must have prior customer service experience with preferred job tenure. Must be able to use Microsoft Office applications and have general PC knowledge.
 
6 month contract-to-hire
8-4:30 M-F
 
Job Overview:
•Will be responding to emails from customers
•Technically they are an “email representative”
•Responsible for any one or more of the following: handling customer/client/contra calls, opening new accounts, updating existing accounts, customer correspondence, transfer of accounts, wired funds, foreign currency conversion, received/issued checks and stock certificates
•Requires previous customer service and data entry experience with a high degree of accuracy
•Must be articulate, have a pleasant telephone manner and excellent verbal and written skills
•Flexibility is a key aspect of this role and must be equally comfortable with direct client interaction as well as having the ability to network, research and resolve client operational issues
•General PC skills required including experience with Word, Excel and Outlook
 
SKILLS:  
•Well-developed and effective writing skills
•Ability to deliver a high level of customer service via Email
•Ability to use non-verbal cues to better understand the client’s needs and motivations
•Ability to quickly learn new technology and utilize a variety of data and systems in order to proactively identify solutions
•Ability to use intermediate math skills including addition, subtraction, multiplication and division, along with intermediate data entry/typing skills
 
If you're interested in becoming a Customer Service Rep for a great company in Austin, TX, then apply today!
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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