Job Summary

Customer Service Representative-Bowling Green,KY

  • Location:
    Bowling Green, Kentucky
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A Fortune 500 financial company is looking Customer Service Representative for their Bowling Green, KY team.
Job Details:
Position: Customer Service Representative
Location: Bowling Green, KY
Contract Duration: 2 month (potential for Extension)
Schedule/Hours: M-F, 11:00AM -8:00PM Swing shift
Job Overview:
Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.
This team also handles Welcome Calls, which is an outbound dialer, we welcome new customers to our bank, ask if they have any questions about their account, offer to help them get set up on website, enroll in ACH/go over payment options, answer any questions that they may have.
Excellent customer service and communication skills. Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly. Good keyboard and PC skills using word processing and spreadsheet software. Call Center experience preferred. Professional telephone demeanor.
Qualified Candidates are able to work a total of 40 hours a week Monday-Friday. Flexibility with shift work is available per candidate basis, post training. There is a no tolerance policy on tardiness, no-call/no-show and dress code Candidate must abide by these policies which will be discussed during the training period.
Some heavy volume days this team will do mandatory 30 min lunches to help with volume and ask for volunteers for extra hours.
Please apply with your most updated resume.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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