Job Summary

CUSTOMER SERVICE REPRESENTATIVE III JOB IN PLANO, TEXAS

  • Location:
    Plano, Texas
  • Job reference:
    US_EN_6_21701_60681462
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

CUSTOMER SERVICE REPRESENTATIVE III JOB IN PLANO, TEXAS
 
A top multinational professional services provider is looking to fill a Customer Service Representative III Job in Plano, Texas
 
Location: Plano, Texas
Zip Code: 75024
 
MAIN REQUIREMENTS
• High School Diploma or GED
• Life insurance experience is preferred but not required
• Job longevity is preferred
• Managers would like to see candidates with a Can Do and Want To Attitude
 
MAIN RESPONSIBILITIES
• This is not a sales position but will be an inbound call center for insurance
• Responds to basic, multiple customer inquiries and requests
• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
• Researches customer inquiries and responds to appropriate parties in a timely manner
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
• Interfaces with team personnel, management and customers in reference to customer service issues
• Prepares, reviews, and submits client reports on a weekly basis to ensure data integrity to management
• Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement
 
Is this job tailored for you? If so, please upload your most recent resume and apply to this Customer Service Representative III Job in Plano, Texas today!
 
 
 
 


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