Job Summary

Customer Service Representative - Jacksonville, IL

  • Location:
    Jacksonville, Illinois
  • Job reference:
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire

Modis Staffing Agency is currently searching for qualified candidates to fill a Customer Service Representative role with a Fortune 200 company. This is a 6-12 month contract-to-hire position located in Jacksonville, IL.
Job Description:

  • Responds to basic, multiple customer inquiries and requests.
  • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
  • Researches customer inquiries and responds to appropriate parties in a timely manner.
  • Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
  • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
  • Interfaces with team personnel, management and customers in reference to customer service issues.
  • Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management.
  • Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions.
  • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.


  • Have excellent verbal, written, and typing skills.
  • Be good at researching to solve a problem.
  • Be passionate about helping people.  
  • Call Center experience required

If you believe that you would be a good fit for the position, please apply to the Customer Service Representative job in Jacksonville, IL.

Apply Below


Note: Required fields marked with an asterisk (*).


Primary Number
[Ctrl (Cmd Mac) + Click] to select multiple industries
Upload your resume
Terms of Use


Upload your resume using

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement