Job Summary

CUSTOMER SERVICE REPRESENTATIVE JOB IN SARASOTA, FL

  • Location:
    Sarasota, Florida
  • Job reference:
    US_EN_6_21701_59903091
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

CUSTOMER SERVICE REPRESENTATIVE JOB IN SARASOTA, FL
 
A top multinational IT Service Provider is looking to fill a
Customer Service Representative III job at their Sarasota, FL location.
 
LOCATION: Sarasota, FL
ZIP CODE: 34239
 
MAIN REQUIREMENTS
• High school Diploma or GED equivalent
• Moderate Computer Skills.
• Excellent phone etiquette
• 2+ years call center experience
 
MAIN RESPONSIBILITIES
• Responds to basic, multiple customer inquiries and requests
• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
• Researches customer inquiries and responds to appropriate parties in a timely manner
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
• Interfaces with team personnel, management and customers in reference to customer service issues
• Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management
• Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement
 
Does this sound like the job for you? If so, please apply today with your updated resume! After you apply, be on the lookout for a 303 area code. Thank you for your time!
 
 
 



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