Job Summary

CUSTOMER SERVICE REPRESENTATIVE JOB IN SARASOTA, FL.

  • Location:
    Sarasota, Florida
  • Job reference:
    US_EN_6_21701_61298101
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temporary

CUSTOMER SERVICE REPRESENTATIVE JOB IN SARASOTA, FLORIDA
 
A top multinational professional services provider is looking to fill a Customer Service Representative job at their Sarasota, Florida location.
 
LOCATION: Sarasota, FL
ZIP CODE: 34232
 
MAIN REQUIREMENTS
• High school Diploma or GED equivalent
• Homeowners Insurance Experience is preferred
• Moderate Computer Skills.
• Excellent phone etiquette
• 2+ years call center experience
                                                 
MAIN RESPONSIBILITIES
• Responds to basic, multiple customer inquiries and requests
• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
• Researches customer inquiries and responds to appropriate parties in a timely manner
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information
• Interfaces with team personnel, management and customers in reference to customer service issues
• Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management
• Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreements
 
Is this Customer Service Representative job in Sarasota, Florida tailored for you? If so, please upload your most recent resume and apply today!
 


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