Job Summary

Customer Service Representative JOB in Westborough

  • Location:
    Westborough , Massachusetts
  • Category:
    Banking/Finance/Insurance(General)
  • Contract Type:
    Contract/Temporary
  • Job reference:
    US_EN_6_21701_56494173

Fortune 200 bank is looking for Customer Service Representatives in Westborough, MA to start early September! This person provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner. This position requires experience in customer service (call center and finance preferred) and familiarity with MS Office required. Please review the full description below to see if it is a good fit.
 
Title: Customer Service Representative
Location: Westborough, MA 01581
6-12 month contract
Schedule: Full Time M-F shifts vary from 8am-8pm (8 hours/day)
Responsibilities:


  • Provides quality customer service and support to customers on a daily basis, including phone interaction, problem resolution and account transaction processing in a timely manner.
  • Under direct supervision, performs less complex operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions.
  • Responds to customer inquiries.
  • Investigates and corrects errors in customer accounts and statements.
  • Responds to customer verbal and/or written inquiries.
  • Records details about customer inquiries.
  • Helps resolve complicated customer complaints.
  • Coordinates and expedites customer inquiries to other departments for resolution.
  • 3 weeks of classroom training, must have perfect attendance
  • Dealing with shareholders who have products with the company
  • 1 call resolution is the metric
  • Great area for growth, all managers in this office started as contractors
  • Very nice office environment

Requirements:

  • Customer Service Experience (finance and call center)
  • Familiarity with MS Office

Preferences: Bilingual candidates NEEDED!
 
If you are interested, please apply! Setting up interviews this week and moving on offers quickly!
 
 



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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