Job Summary

Customer Service Representative Job - Nashville, TN

  • Location:
    Jacksonville , Illinois
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_21701_54110842

Customer Service Representative Job - Jacksonville, TN
 
My Fortune 200 end Client is looking to gain qualified individual to work in their call center. This positions offers opportunity for growth and leadership training. If you are interested in career growth and enterprise level experience please apply with an updated resume and contact information.
 
There are Part-Time and Full-Tims positions.
 
Job Description:
 


  • Responds to basic, multiple customer inquiries and requests.
  • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
  • Researches customer inquiries and responds to appropriate parties in a timely manner.
  • Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
  • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information. Interfaces with team personnel, management and customers in reference to customer service issues.
  • Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management.
  • Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions.
  • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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