Job Summary

Customer Service Representative-Nashville, TN

New
  • Location:
    Nashville , Tennessee
  • Category:
    Help Desk/Technical Support
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_21701_55209310

Interested in working in a Customer Service Representative position in Nashville, TN with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in Customer Service.
 
RESPONSIBILITIES AND DUTIES INCLUDE:
 
• Responds to basic, multiple customer inquiries and requests.
• Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
• Interfaces with team personnel, management and customers in reference to customer service issues.
• Prepares, reviews, and submits client reports on a weekly basis to ensure data integrity to management.
• Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
 
POSTION REQUIREMENTS
 
The Ideal Candidate Should Have:
 
• Shift Times: 9:30am-6pm with 30min lunch Monday-Friday. Potential Overtime due to call volume and staff needs. Will have training for 4-5 weeks.


  • Must have a High School Diploma or GED

 
If you are interested please attach the most current copy of your resume. Also be on the lookout for a call from 303-968-1304 for a preliminary phone screen!
 
 
 
 
 
 
 
 
 



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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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