Job Summary

Customer Service Representative needed in O'Fallon, MO

  • Location:
    O Fallon, Missouri
  • Job reference:
    US_EN_6_21701_61293143
  • Category:
    Banking/Finance/Insurance(General)
  • Contract Type:
    Contract/Temp to Hire

Customer Service Representative needed in O'Fallon, MO
 
Work Location: 1 Progress Point Parkway, O'Fallon, Missouri, 63368
Work Time: Ability to work the 10:30am to 7:00pm CST
 
Description:
Billing Customer Service Representative Job Description
 
Responsibilities:


  • Provide timely customer service to incoming telephone calls in an automated call delivery environment
  • Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome
  • To ensure complete resolution of all customer inquiries, may need to coordinate end to end service with other business partners
  • Effectively navigate multiple systems and applications to research, analyze and resolve customer inquires
  • Work effectively in a team environment using professional interpersonal and communication skills
  • Basic knowledge of Property and Casualty insurance principles and company products
  • Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards
  • Utilize basic understanding of product & underwriting guidelines
  • Gather, organize, and analyze reports/information to assist Processing department and Underwriter to determine next steps
  • As business priorities change, support other teams and process transactions as needed
  • Complete assignments and other duties as assigned
  • Maintain performance standards within a fast paced environment

 
Requirements:

  • 2+ years of customer service/financial services experience, preferably in a processing environment
  • Advanced verbal and written communications skills
  • Excellent organizational skills and ability to multi-task
  • Analytical skills
  • Knowledge of Microsoft office systems (e.g., Word, Excel) and demonstrated aptitude to learn job specific technology
  • Ability to work independently, as well as in a team environment
  • Have an understanding of or the capability to learn basic Property and Casualty insurance principles, product and underwriting guidelines
  • Work on-site at a Chubb location
  • Work overtime as needed
  • Regular and reliable attendance

 
If you are interested in this Customer Service Representative position needed in O'Fallon, MO please click on APPLY NOW.
 
 


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