Job Summary

Customer Service Representative needed in Stevens Point, WI

  • Location:
    Stevens Point, Wisconsin
  • Job reference:
  • Category:
  • Contract Type:
    Contract/Temp to Hire

Customer Service Representative needed in Stevens Point, WI.
Location: 3300 Business Park Dr, Stevens Point, WI 54482
1st and 2nd shifts. Some are: 10:30a-6:30p; 11a-7p; 11:30a-7:30p; 12p-8p; 1p-9p; 2p-10p; 4p-12p and so on.
Travel Guard Group, Inc.
AIG Travel currently has an opening for a Travel Assistance Coordinator. The key responsibilities for this position are handling incoming calls from various clientele; providing services including identity theft, concierge, worldwide assistance, and emergency travel assistance; case documentation, research, and follow up; assisting with air, car, and hotel accommodations as well as assist with reserving flights for medical emergencies.
Job Requirements:
•Qualified candidates must have prior customer service, be able to think out of the box, think quickly on their feet, and able to respond to high end clientele.
•Must be organized, thorough, good problem solvers, and able to deal with atypical situations.
•Must have superior communication skills. Must have the ability to solve complex problems within an established protocol of procedures and possible solutions.
•Must have travel experience.
•Travel Industry and Geography knowledge is helpful.
•It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer.
•We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
Primary responsibilities:
•Collect a customer’s travel itinerary, age and medical assessment, and recommend and sell a product based on their needs.
•Assisting travel agents and insurance brokers to make the best Travel Guard product selection available for their clients.
•Answering product questions and assisting clients with pre- and post-sale inquiries.
•Ability to obtain a limited lines license.
•1-2 years in sales or customer service experience required.
•High School Diploma or equivalent required.
•Excellent verbal and written communication.
•Proven problem-solving skills.
•Ability to learn new accounts and periodic updates to policies.
If you are interested in this Customer Service Representative position needed in Stevens Point, WI click on APPLY NOW.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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