Job Summary

Customer Service Representative-O'Fallon, MO

  • Location:
    O Fallon, Missouri
  • Job reference:
  • Category:
  • Contract Type:

The world’s largest publicly traded P&C insurance company and the largest commercial insurer in the U.S. is looking for a Customer Service Representative for O'Fallon, MO team.
Job Details:
Position: Customer Service Representative
Schedule/Hours: M-F, Standard business hours
Location: O'Fallon,MO
Contract Duration: 5 months
Job Overview and Qualifications:

  • The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed
  • Customer service agents may be inbound, outbound or a combination of both.
  • Job ResponsibilitiesResolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • Education/Experience: High school diploma or GED preferred. 0-2 years customer service related experience required.

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