Job Summary

Customer Service Representative-Sarasota, FL

New
  • Location:
    Sarasota , Florida
  • Category:
    Customer Service (non-IT)
  • Contract Type:
    Contract/Temp to Hire
  • Job reference:
    US_EN_6_21701_57477948

Interested in working in a Customer Service Representative position in Sarasota, FL with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in Customer Service.
 
JOB DESCRIPTION:
 
• Answers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail communications in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.
 
POSITION REQUIREMENTS:
 
• High school diploma or G.E.D.
• two or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software
• Business and analytical problem solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions
• Homeowners insurance experience required.
 
If you are interested, please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen!
 


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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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