Job Summary

Customer Service Representative-Tampa, FL

  • Location:
    Tampa, Florida
  • Job reference:
  • Category:
  • Contract Type:

A well known health insurance company is looking for a Grievance/Appeals Representative for their Tampa, FL.
Job Details:
Location: Tampa, FL
Contract Duration: 4 months
Schedule/Hours: M-F, 8:00am-5:00pm
Start Date: ASAP
Job Overview:

  • Grievance and Appeals Rep I - looking for 2 candidates who have a good history with customer service skills
  • Prefer a customer service background in a managed care setting because the primary responsibilities will be resolving member complaints and grievances
  • Reaching out to members to ask questions - helping them resolve
  • Will be a liaison on the members behalf to try and get grievances resolved timely.
  • Great verbal and written communication skills are necessary
  • Very computer intensive - need someone who can learn quickly
  • Critical thinking skills. Handle member grievances and complaints that come through the state agency - communication back to them when there is a discrepancy
  • Ability to handle irate callers
  • De-escalate things independently
  • Not required to analyze and process claims - more on conducting investigations.
  • Directly through computer applications - Microsoft suite always helps (submit any Microsoft testing that might help your candidates stand out)

Job Qualifications:

  • Top skills - verbal and written - organizational skills - PC proficiency - able to adapt.
  • Any previous healthcare insurance experience would be preferable
  • General understanding of how benefits work

Please apply with your most updated resume.

Apply Below


Note: Required fields marked with an asterisk (*).


Primary Number
[Ctrl (Cmd Mac) + Click] to select multiple industries
Upload your resume
Terms of Use


Upload your resume using

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
EEO is the Law (poster) | EEO is the Law (poster supplement) | Reaffirmation of Affirmative Action Policy Statement