Job Summary

Customer Service Representative

  • Location:
    Nashville , Tennessee
  • Salary:
  • Category:
    Customer Service (non-IT)
  • Contract Type:
  • Job reference:

A Customer Service Representative job in Nashville, TN is available through Modis Engineering on a contract to hire opportunity. To be considered for this position you must possess one or more years of customer service experience including intake, troubleshooting, deescalating, and documenting. In this position you will be responding to customer inquiries and issue via phone or chat features. Further responsibilities include troubleshooting, documenting, and properly escalating inquires when necessary. This position will pay $12/hr with eligibility for a pay increase upon conversion.

Customer Service Representative job responsibilities include:

Responding to customer inquiries in a timely and respectful manure
Deescalating high stress scenarios and situations with a focus on customer support
Problem solving and troubleshooting issues
Documenting and escalating issues accordingly


Preferred 1 to 3 years of customer service experience
Proven track record of customer focused responsibilities and accountabilities
Ability to problem solve while deescalating and remaining empathetic with end users
Proven record of clear and strong verbal and written communication
Ability to work an off shift including one of the following time frames;

M, Th, F, Sa (6:45am-3:45pm)
M, T, Th, F, Su (3:00pm-12:00am)
M, T, W, Th, Su (11:00am- 8:00pm)
T, W, Th, F, Su (12:00pm-9:00pm)
T, W, Th, F, Sa (10:00am-7:00am)
T, W, Th, F, Sa (11:00am-8:00pm)
M, T, W, F, Sa (3:00pm-12:00am)

If you are interested in this Customer Service Representative job in Nashville, TN then please click APPLY NOW. For other opportunities available at Modis Engineering go to If you have questions about the position or would like more information please contact John Perkins at 615-514-3501 or by email at

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal employment opportunity information:
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